GN Consumer Hearing Corporation
d/b/a Jabra Enhance™
HIPAA NOTICE OF PRIVACY PRACTICES

Last updated: October 25, 2023

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

We at Jabra Enhance understand that health information about you and your hearing is personal. We are committed to protecting health information about you. We create a record of the hearing care and services you receive from us. These records include your "Protected Health Information" (PHI or health information) that we have created or received regarding your hearing health or payment for your hearing health. We need this record to provide you with quality care and to comply with certain legal requirements.

As required by the Health Insurance Portability and Accountability Act (HIPAA), Jabra Enhance (Jabra Enhance, we, us or our) is providing you with this Notice of Privacy Practices (Notice) describing:

(1) the uses and disclosures of health information that may be made by us,
(2) your rights under HIPAA, and
(3) Jabra Enhance's legal obligations with respect to your protected health information.

Protected Health information includes individually-identifiable medical, insurance, demographic and medical payment information, such as information about your diagnosis, medications, insurance status, medical claims history and policy information.

Scope
Jabra Enhance is a hybrid entity under HIPAA, meaning that it is a single legal entity with business functions that include HIPAA-regulated activities and non-HIPAA related activities. Only the information that Jabra Enhance creates or receives related to its HIPAA-related activities are subject to HIPAA requirements and this Notice. This includes, but is not limited to, the following information:

  • Information that you share with your hearing specialist through our portal;
  • Information that we receive from your hearing specialist through our portal;
  • Information that we use to investigate your health plan benefits relating to Jabra Enhance's products & offerings; and
  • Information that you provide and we receive from you through Jabra Enhance's products & offerings.

This Notice will tell you about the ways in which we may use and disclose protected health information about you. We also describe your rights to the health information we keep about you, and describe certain obligations we have regarding the use and disclosure of your health information.

ALL OTHER FUNCTIONS OF, AND SERVICES PROVIDED BY, JABRA ENHANCE ARE NOT SUBJECT TO HIPAA AND/OR THE TERMS OF THIS NOTICE. ADDITIONALLY, CCPA OR OTHER PRIVACY POLICY UPDATES ARE COVERED IN JABRA ENHANCE'S PRIVACY POLICY LOCATED AT www.jabraenhance.com/privacy.

Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of Jabra Enhance's responsibilities to help you. You may exercise these rights by writing to our Privacy Officer at the address or email address provided at the end of this Notice.

1: GET A COPY OF YOUR MEDICAL RECORD.

  • The HIPAA privacy rule defines the "designated record set" as a group of records maintained by or for a covered entity that may include patient medical and billing records; the enrollment, payment, claims, adjudication, and cases or medical management record systems maintained by or for a health plan; or information used in whole or in part to make care-related decisions. You can ask to see or get a copy of your designated medical record.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. There are some situations where we may not be able to honor your request, but we'll notify you why within 30 days, and you may have the right to have this decision reviewed.

2: ASK US TO CORRECT YOUR MEDICAL RECORD.

  • You can ask us to correct health information about you that you think is incorrect or incomplete.
  • We will respond to your request, usually within 60 days. There are some situations where we may not be able to honor your request, but we'll tell you why in writing within 60 days and allow you to submit a written statement of disagreement.

3: REQUEST CONFIDENTIAL COMMUNICATIONS.

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will comply with all reasonable requests that we can reflect in the systems we use. However, we may condition this accommodation by asking you for additional information, instructions, or specifications.

4: ASK US TO LIMIT WHAT WE USE OR SHARE. You can ask us not to use or share certain health information for treatment, payment, or our operations. Your request must state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to your request, and we may not particularly if it would affect your care.

5: GET A LIST OF THOSE WITH WHOM WE'VE SHARED INFORMATION.

  • You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask (or a shorter time period that you request), who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We may charge you a reasonable, cost-based fee.
  • We will respond to your request within 60 days.

6: GET A COPY OF THIS NOTICE OF PRIVACY PRACTICES. You can ask for a paper copy of this Notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

7: CHOOSE SOMEONE TO ACT FOR YOU.

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action at their direction.

8: FILE A COMPLAINT IF YOU FEEL YOUR RIGHTS ARE VIOLATED.

  • You can complain if you feel we have violated your rights by contacting us using the information on the last page of this Notice.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877- 696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints.
    We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, provide us reasonable written instructions, and we will respond within a reasonable timeframe with how we can reasonably attempt to comply with your request.

You have both the right and choice to tell us to share information with your family, close friends, or others involved in your care; or share information in a disaster relief situation. If you are not able to tell us your preference (e.g., a patient goes unconscious during a call), we may go ahead and share your information if we believe it is in your best interest. Similarly, we may also share your information when needed to lessen a serious and imminent threat to health or safety.

We do not engage in marketing that involves the sale of your health information absent your permission.

Jabra Enhance's Uses and Disclosures of Your Health Information

1: TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS.
We use and share your health information for treatment, payment, and health care operations purposes as described below.

  • TREATMENT. We can use your health information to aid in analyzing and evaluating your audiology test results. We may use your Personal Information (as defined in our Privacy Policy to provide, and to communicate with you about, our products and services including the services provided by audiologists or hearing aid dispensers that treat you. We can also share your health information with other health care professionals who are treating you.
  • PAYMENT. We can use and share your health information to obtain reimbursement estimates from health plans or other entities for health care services, and determine your eligibility or coverage for such services. Example: We give information about you to your health insurance plan to determine your eligibility and coverage for a Jabra Enhance offering.
  • HEALTH CARE OPERATIONS. We can use and share your health information to run and improve our services, conduct business planning and development activities, and contact you when necessary. Example: We use health information about you to analyze and manage your use of our cloud-based platform in order to improve the platform and related services.

2: OTHER USES AND DISCLOSURES. We are also allowed, obligated, or otherwise required to share your information in other ways that generally contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your health information for these purposes. For more information, please visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

  • PUBLIC HEALTH AND SAFETY ACTIVITIES. We can share health information about you in certain situations including, but not limited to: preventing disease; coordinating with the U.S. Food & Drug Administration (e.g., product recalls); reporting medical device adverse events; reporting suspected abuse, neglect or domestic violence; or preventing or reducing a serious threat to anyone's health or safety.
  • RESEARCH. We can use or share your health information for health research.
  • COMPLY WITH THE LAW. We may share information about you if applicable law or regulation requires it or a reasonable request has been submitted for it by a government agency (e.g., the Department of Health and Human Services if it wants to verify that we are complying with HIPAA).
  • WORK WITH A MEDICAL EXAMINER OR FUNERAL DIRECTOR. We can share health information with a coroner, medical examiner or funeral director when an individual dies.
  • ADDRESS WORKERS' COMPENSATION, LAW ENFORCEMENT AND OTHER GOVERNMENT REQUESTS. We can use or share health information about you: for workers' compensation claims; for law enforcement purposes or with a law enforcement official; with health oversight agencies for activities authorized by law; for special government functions such as military, national security and presidential protective services.
  • RESPOND TO LAWSUITS AND LEGAL ACTIONS. We can share health information about you in response to reasonable court or administrative order(s), or in response to a reasonably tailored subpoena.

Jabra Enhance's Responsibilities

  • We are required by law to maintain the privacy and security of your health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your health information.
  • We must follow the duties and privacy practices described in this Notice and give you a copy of it.
  • We will not use or share your health information other than as described here unless you tell us in writing. Let us know in writing if you change your mind. For more information, please visit www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this Notice, and the changes will apply to all health information we have about you. The new notice will be available upon request and on our website www.jabraenhance.com.

Contact Jabra Enhance/Jabra Enhance Privacy Official

If you have any questions regarding this Notice or Jabra Enhance's use and disclosure of your health information, you may obtain additional information by writing to our HIPAA Privacy Officer at:

Writing to:
Jabra Enhance
Attn: Privacy Officer
8001 E. Bloomington Freeway,
Bloomington, MN 55420

Emailing
[email protected]