Federal Employees,
use your insurance benefit to get reimbursed for your hearing aids.

Contact your insurance / benefits provider. Ask if they have an out-of-network hearing aid benefit, and what documentation they require to claim it. If your provider does cover this expense (in whole or in part), our Care Team can provide you with the paperwork for you to submit a claim after you have received your hearing aids, had your Orientation session with a member of our Audiology team, and provided any necessary documentation such as an audiogram.

Some questions you should ask your insurance/benefits provider:
1. Do I have a hearing aid benefit?
2. Am I eligible for the benefit?
3. What is my coverage amount per hearing aid?
4. What codes do I need on a claim from a hearing aid vendor in order to provide me with my maximum reimbursement?
5. Does my insurance cover telehealth services?

Lots of companies offer insurance plans under Federal Employees Health Benefits (FEHB). Nearly all of them have some hearing benefit, though some restrict how and where you can use your benefits. These include American Postal Workers Union Health Plan (APWU), BlueCross BlueShield Federal Employee Plan (BCBS), Government Employees Health Association (GEHA), Mail Handlers Benefit Plan (MHBP) and National Association of Letter Carriers Health Benefit Plan (NALC). Let's chat to discuss how you can learn what yours covers.

Yes. You pay Lively directly and then submit a claim to your insurance company for reimbursement.

We require payment in order to ship a pair of hearing aids to a new customer, and you can work with our dedicated support team to navigate the reimbursement process. We are unable to ship hearing aids that are not yet paid for. Rest assured, you're protected by our 100-day trial period should there be any disruptions throughout the process. You may contact us at any time within 100 days to initiate a return and Lively will issue a full refund (no hidden restocking fee, we pay for shipping both ways).

No, but we can help facilitate and guide you through the paperwork process to make seeking reimbursement as easy and smooth as possible.

It varies depending on your insurance provider and plan. Generally, most plans pay approved member-submitted claims within 15 to 45 days of the claim submission, but it can take longer. We recommend contacting your insurance company to get a more accurate estimate on the timeline for reimbursement.

Our Care Team will provide you with an itemized and coded bill after you complete your Lively Orientation appointment and submit any necessary documentation. You'll send the itemized and coded bill to your insurance company to submit a claim. We recommend scheduling your Orientation immediately after receiving your hearing aids so you can submit your claim as early as possible.

The codes on the itemized bill are determined by the method used to program the hearing aids - for example, whether you took our online hearing test or provided a recent (less than six months old) audiogram

We recommend filing the insurance claim as quickly as possible and frequently checking the status of the claim with your Insurance company. We expect that most customers will be able to receive an indication of the approval status within the 100-day trial period. In the event you are not able to receive a claim decision or your claim is denied after filing the claim, give the Lively Support team a call before your 100th day for assistance. Call (888) 888-FEHB.

Uploading a qualified audiogram will increase the likelihood of reimbursement for maximum benefit. A qualified audiogram (less than six months old and completed by a licensed audiologist with air and bone conduction testing and speech testing) allows Lively to include a diagnostic code on your itemized bill.

Not necessarily, but it can significantly increase the likelihood of your claim being approved and maximizing your benefit.

We require that an audiogram be completed within 6 months in order for Lively to provide a diagnostic code on your itemized receipt for your insurance claim.

You can use this link to find a local hearing aid test provider to administer a hearing test and provide an audiogram. You may wish to clarify that the results can be forwarded to you upon the hearing test's completion.