Federal Employees,
use your insurance benefit to get reimbursed for your hearing aids.
You may be eligible for reimbursement through your Federal Employees Health Benefits (FEHB).
Let's talk it over. Call (855) 903 3342
Mon-Fri, 8:00am - 8:00pm ET | Sat-Sun, 12:00pm - 5:00pm ET

Good chance your plan qualifies.
We can help facilitate reimbursement for FEHB and other insurance plans,* including:
American Postal Workers
Union Health Plan
Federal Retiree
Health Plan
BlueCross BlueShield Federal Employee Plan
Mail Handlers
Benefit Plan
Government Employees Health Association
National Association of Letter Carriers Health Benefit Plan
* Lively does not guarantee coverage by any specific insurance plan, and recommends you confirm eligibility and coverage with your insurance carrier.
How does it work?
Call us at (855) 903 3342
Our Support Team will collect your insurance info and walk you through every step. We're here to help! Before you call us, it's helpful to confirm with your insurer your eligibility, benefit amount available, and if this is primary or secondary insurance.Chat with our Audiology Team
After you purchase, you'll attend a quick video call with our Audiology Team to go over your hearing health before we ship your devices.Hearing aids arrive at your door
After that, you'll attend a video orientation with our Audiology Team to get up and running. Next, we'll send the paperwork related to the products and services you received to submit your claim.


What will you need to provide to Lively?
- Your name and contact information
- Insurance information and relevant hearing loss history
- An audiogram from the last 6 months, if you have one
Are you eligible?
Determining eligibility is simple. Just ask these questions — and check with your insurer about what documentation you'll need.
- Are you a federal employee with a select FEHB plan?
- What is your available hearing aid allowance?
- Does your hearing aid benefit cover telehealth?
- Is your coverage active?

You don't have to be a federal employee to love Lively.
I love these hearing aids. They are tiny, discreet and comfortable. Best of all, they are effective. I'm not cranking up the tv volume. I'm not endlessly asking people to repeat themselves.
I have a pair of hearing aids I got in 2013 that cost $6000, and these are better! They replace your bluetooth headset as well, and I can really hear people even in noisy places! And the customer support has been great.
I have purchased hearing aids during my 35 years of hearing loss. The Lively hearing aids so far are the best that I have used. The ability to adjust the sound with my cell phone is a major plus. Also, the customer support has been excellent
How do I know if I have a hearing aid benefit I can use with Lively? Do I need to provide an audiogram to Lively? What if I have an audiogram, but it's more than 6 months old? Can Lively refer me to a place where I can get an audiogram? How do I know if I'm covered by FEDERAL EMPLOYEE HEALTH BENEFITS (FEHB) Do I need to put my credit card down or pay anything upfront? Why do I have to pay for the cost of the hearing aids upfront? Can Lively bill my insurer or submit the reimbursement for me? How long does the reimbursement process take? How do I receive documentation from Lively to submit an insurance claim? How are the insurance codes determined? What happens if my insurance company takes too long to process my claim and I fall outside of the 100-day return window?