Federal Employees,
use your insurance benefit to get reimbursed for your hearing aids.

You may be eligible for reimbursement through your Federal Employees Health Benefits (FEHB).

Let's talk it over. Call (855) 903 3342

Mon-Fri, 8:00am - 8:00pm ET  |  Sat-Sun, 12:00pm - 5:00pm ET

Call (855) 903 3342

Good chance your plan qualifies.

We can help facilitate reimbursement for FEHB and other insurance plans,* including:

APWU

American Postal Workers
Union Health Plan

AETNA

Federal Retiree
Health Plan

BCBS

BlueCross BlueShield Federal Employee Plan

MHBP

Mail Handlers
Benefit Plan

GEHA

Government Employees Health Association

NALC

National Association of Letter Carriers Health Benefit Plan

* Lively does not guarantee coverage by any specific insurance plan, and recommends you confirm eligibility and coverage with your insurance carrier.

How does it work?

  1. Call us at (855) 903 3342
    Our Support Team will collect your insurance info and walk you through every step. We're here to help! Before you call us, it's helpful to confirm with your insurer your eligibility, benefit amount available, and if this is primary or secondary insurance.

  2. Chat with our Audiology Team
    After you purchase, you'll attend a quick video call with our Audiology Team to go over your hearing health before we ship your devices.

  3. Hearing aids arrive at your door
    After that, you'll attend a video orientation with our Audiology Team to get up and running. Next, we'll send the paperwork related to the products and services you received to submit your claim.

What will you need to provide to Lively?

  • Your name and contact information
  • Insurance information and relevant hearing loss history
  • An audiogram from the last 6 months, if you have one

Are you eligible?

Determining eligibility is simple. Just ask these questions — and check with your insurer about what documentation you'll need.

  • Are you a federal employee with a select FEHB plan?
  • What is your available hearing aid allowance?
  • Does your hearing aid benefit cover telehealth?
  • Is your coverage active?
Call (855) 903 3342

You don't have to be a federal employee to love Lively.

Filter reviews by topic:
Hearing Aids
So pleased!

I love these hearing aids. They are tiny, discreet and comfortable. Best of all, they are effective. I'm not cranking up the tv volume. I'm not endlessly asking people to repeat themselves.

Diana, California
Better than even expensive competitors!

I have a pair of hearing aids I got in 2013 that cost $6000, and these are better! They replace your bluetooth headset as well, and I can really hear people even in noisy places! And the customer support has been great.

George, Massachusetts
Best Hearing Aids

I have purchased hearing aids during my 35 years of hearing loss. The Lively hearing aids so far are the best that I have used. The ability to adjust the sound with my cell phone is a major plus. Also, the customer support has been excellent

Edwin, Montana
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Federal Employee Benefits FAQs

  • Contact your insurance / benefits provider. Ask if they have an out-of-network hearing aid benefit, and what documentation they require to claim it. If your provider does cover this expense (in whole or in part), our Care Team can provide you with the paperwork for you to submit a claim after you have received your hearing aids, had your Orientation session with a member of our Audiology team, and provided any necessary documentation such as an audiogram.

    Some questions you should ask your insurance/benefits provider:
    1. Do I have a hearing aid benefit?
    2. Am I eligible for the benefit?
    3. What is my coverage amount per hearing aid?
    4. What codes do I need on a claim from a hearing aid vendor in order to provide me with my maximum reimbursement?
    5. Does my insurance cover telehealth services?

  • Yes, we require an audiogram completed within 6 months in order for Lively to provide a diagnostic code on your itemized receipt for your insurance claim. The audiogram must come from a licensed audiologist.

  • We require that an audiogram be completed within 6 months in order for Lively to provide a diagnostic code on your itemized receipt for your insurance claim. The audiogram must come from a licensed audiologist.

  • You can use this link to find a local hearing aid test provider to administer a hearing test and provide an audiogram. You may wish to clarify that the results can be forwarded to you upon the hearing test's completion.

  • Lots of companies offer insurance plans under Federal Employees Health Benefits (FEHB). Nearly all of them have some hearing benefit, though some restrict how and where you can use your benefits. These include American Postal Workers Union Health Plan (APWU), BlueCross BlueShield Federal Employee Plan (BCBS), Government Employees Health Association (GEHA), Mail Handlers Benefit Plan (MHBP) and National Association of Letter Carriers Health Benefit Plan (NALC). Let's chat to discuss how you can learn what yours covers.

  • Yes. You pay Lively directly and then submit a claim to your insurance company for reimbursement.

  • We require payment in order to ship a pair of hearing aids to a new customer, and you can work with our support team to get the paperwork you need to submit your claim. We are unable to ship hearing aids that are not yet paid for. Rest assured, you're protected by our 100-day trial period should there be any disruptions throughout the process. You may contact us at any time within 100 days to initiate a return and Lively will issue a full refund (no hidden restocking fee, we pay for shipping both ways).

  • No, but we can provide the paperwork you need to make seeking reimbursement as easy and smooth as possible.

  • It varies depending on your insurance provider and plan. Generally, most plans pay approved member-submitted claims within 15 to 45 days of the claim submission, but it can take longer. We recommend contacting your insurance company to get a more accurate estimate on the timeline for reimbursement.

  • Our Care Team will provide you with an itemized and coded bill after you complete your Lively Orientation appointment and submit any necessary documentation. You'll send the itemized and coded bill to your insurance company to submit a claim. We recommend scheduling your Orientation immediately after receiving your hearing aids so you can submit your claim as early as possible.

  • The codes on the itemized bill are determined by
    1) reviewing audiogram completed from the last six months by a licensed audiologist
    2) the type of hearing aids dispensed, and
    3) our hearing aid assessment and recommendation process.

  • We recommend filing the insurance claim as quickly as possible and frequently checking the status of the claim with your Insurance company. We expect that most customers will be able to receive an indication of the approval status within the 100-day trial period. In the event you are not able to receive a claim decision or your claim is denied after filing the claim, give the Lively Support team a call before your 100th day for assistance. Call us at (855) 903 3342.

If you have any questions, just call our Care Team members who can guide you.

Call (855) 903 3342