Frequently
Asked Questions

About Lively

  • For adults with mild to moderately severe hearing loss, Lively provides an easier way to buy high-quality hearing aids with professional follow-up care — all online and from the comfort of home.

    First, take our online hearing test to see if you're a candidate for Lively. Designed by audiologists, learn more about our research-backed test here. Once you place your order, we'll program your hearing aids based on your test results and ship them right to your door, usually within a few days.

    Once you receive your hearing aids, you'll attend a video orientation with a licensed hearing specialist. During the Zoom call, your professional will review your ear health history and hearing goals with you, so that they can adjust your hearing aids and set you up for success. They'll then go over how to wear and maintain your hearing aids with the cleaning tools in your Lively Kit, and make sure that everything is fitting correctly with the included ear measurement tool.

    Your hearing specialist will also confirm that your hearing aids are connected to our free smartphone app, so that you can control your own settings and request remote hearing adjustments from our Audiology Team.

    If you ever have questions, our friendly Care Team is available for assistance with your included 3 years of care. To speak with a Product Advisor to see if Lively is right for you, call us any time at (800) 854 2772.

  • Through our online direct-to-consumer model, Lively offers high-tech hearing aids for thousands less than the average national price. And through our convenient telehealth model, you can receive personalized hearing care from the comfort of home. Here's what's included with every Lively order:

    • Custom-programmed hearing aids with superior sound and Bluetooth streaming capability (for compatible smartphones/devices)
    • Free smartphone app, which enables remote adjustments from our dedicated Audiology Team
    • 100-day risk-free trial to give you time to fully adjust to your devices, or your money back
    • 3 years of follow-up care with our Audiology Team
    • Support from our Customer Care Team, 7 days a week
    • 3-year warranty and 3-year loss and damage protection

    Check out our reviews page to hear from real people who are loving Lively.

  • Lively hearing aids are for adults with mild to moderately severe hearing loss. You must be 18+ and live within the United States (at this time, we do not serve Oregon or West Virginia). Lively is not for those experiencing sudden changes to your hearing, which may require medical attention from an ENT doctor.

    To see if you're a candidate, take our research-backed online hearing test or simply upload an audiogram.

  • Anyone with a compatible smartphone or tablet can use Lively — we make it easy! Our straightforward technology was designed for all levels, and we use common video platforms like Zoom. Rest assured, our friendly Care Team is also available 7 days a week for whatever you need.

    If you're still not sure, give us a call at (800) 854 2772 and one of our Product Advisors can confirm if Lively is right for you.

Hearing Aids

  • Lively hearing aids are intended for those with mild to moderately severe hearing loss. To see if you're a candidate, take our research-backed online hearing test or simply upload an audiogram.

    Check out our reviews page to hear real results from real customers.

  • Lively offers real, Bluetooth-enabled hearing aids — not mere amplifiers. Your hearing aids will be custom-programmed specifically to your needs based on Lively's online hearing test or a recent audiogram. Unlike amplifiers, our high-tech hearing aids are designed to reduce unwanted background noise and prioritize speech, giving you superior sound quality in places like loud restaurants and outdoor spaces. It's the same kind of technology you would receive from a traditional hearing clinic.

    You'll also work one-on-one via video call with a licensed hearing specialist, who will fine-tune your settings remotely based on your unique hearing goals and experiences.

  • Hearing aids must comply with FDA requirements and are generally classified as exempt medical devices with the FDA, so they typically don't require specific approval from the FDA to be considered legitimate and safe to use. See this FDA page for more information.

    Lively hearing aids are registered with the FDA as required and meet all FDA regulations to be sold as "hearing aids" designed to aid people with or compensate for impaired hearing.

    Lively sells high-quality, Bluetooth-enabled (wireless) hearing aids as defined and regulated by the FDA — not simple amplifiers. Our hearing aids are programmed specifically for you based on the results from our online hearing test or a recent audiogram. Because they're custom programmed for your unique hearing, our hearing aids amplify the frequencies where you're having trouble, while amplifiers typically just make everything louder.

    With advanced technology, our hearing aids are designed to reduce unwanted background noise and prioritize voices above all else, giving you great sound quality in places like loud restaurants, outdoor spaces, etc. You'll also receive 3 years of care from a licensed hearing specialist, who will customize your sound settings specifically for your needs and help you reach your hearing goals.

  • We offer two hearing aid models — Battery-Powered and Rechargeable. Our Battery-Powered model is $1,450 and comes with a year supply of batteries. Our Rechargeable model is $2,000 and comes with a convenient Charging Case, which powers 30 hours of sound per full charge. Check out the full specs here.

    Both hearing aid models include:

    — Bluetooth streaming for calls and music right to your ears
    — The Lively app for full control over your hearing aids
    — Peace of mind with our 100-day risk-free trial
    — 3 years of follow-up hearing care and technical support
    — 3-year warranty and 3-year loss and damage protection

  • Yes — you need a compatible smartphone or tablet so that a Lively hearing specialist can adjust your hearing aids remotely through our free app. Check out our list of compatible devices here.

    Note that our dedicated Care Team has helped thousands of customers remotely, so if you need special support, call us any time at (800) 854 2772. We've heard it all!

  • Both of our hearing aid models are Bluetooth-enabled, which means you can connect your hearing aids to your smartphone to stream calls and music right to your ears using a compatible smartphone/device. Check out our list of compatible devices here. (If you want to stream calls and music directly to your hearing aids using an older Android phone, we offer the Android Phone Clip+).

    Bluetooth also allows you to connect to the Lively app, turning your phone into a remote control. With the Lively app, you can easily turn up the volume, adjust your settings, and receive convenient remote adjustments from your hearing specialist— all from the palm of your hand.

  • You sure can! Many of our customers wear hearing aids and glasses together comfortably. While there may be an adjustment period, a properly fitting hearing aid will stay put. Our tip is to avoid glasses with particularly thicker arms.

  • When you receive your hearing aids in the mail, they're already pre-programmed for your specific hearing loss based on your online hearing test or recent audiogram. But to get your hearing aids even better tuned, you'll work with a licensed hearing specialist via 1-on-1 Zoom video calls for further adjustments, which you'll download remotely through the Lively smartphone app. And if you ever have a sound issue during your 3-year included support period, you can also request a remote adjustment through the app, whenever. So no more trips to an office for easy tweaks to your hearing.

    Heading to a noisy restaurant or outdoor park? The Lively app features 4 pre-set programs, all of which can be adjusted by your hearing specialist, so you can adjust your settings to your current listening environment (All-Around, Restaurant, Outdoors, or Music). The app also offers 'quick actions' to filter noise or focus on speech — helping you easily tweak your settings on the fly.

  • Yes! Before we ship your hearing aids to you, your hearing aids will be custom programmed to your specific needs based on the results from your online hearing test or recent audiogram.

Pricing

  • Lively is just $1,450 for our Battery-Powered hearing aids and $2,000 for our Rechargeable hearing aids, which is thousands less than the national average price. Both models include 3 years of remote hearing care and tech support, Bluetooth streaming capability, and our free smartphone app. For those who qualify, we also offer easy and affordable financing options through our partner Bread.

  • Our high-quality hearing aids are identical to those sold at brick-and-mortar audiologist offices, but through our direct online model, we're able to keep costs low and pass the savings on to you. We've found that our hearing aids are typically thousands less than the national average price of a traditional in-person clinic. Here's a helpful article that explains how hearing aids are priced in the industry.

  • We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and FSA/HSA payment methods (check with your FSA/HSA administrator to confirm eligibility). Through our partner Bread, we also offer financing options with low monthly payments.

  • That depends on your insurance plan and coverage. If your plan does cover all or part of your hearing aids, we'll provide you with the necessary receipts and documentation needed to submit a claim for reimbursement. The best way to verify your coverage is to call your health insurance provider directly. In particular, many federal employees have health benefits which cover hearing aids.

    Our Care Team is happy to walk you through it — feel free to contact us any time.

  • We partner with Bread to offer financing options for both models. We also accept FSA and HSA payment methods for your purchase. For questions about financing, you can always reach out to us.

    *Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 36 monthly payments of $32.26 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.
  • Yes! We accept FSA and HSA payment methods. We recommend checking with the company that issued your FSA/HSA card to confirm eligibility. Our Care Team can also help you split up credit/debit card and HSA or FSA payments — simply reach out to us.

Ordering

  • No — all you need to do is take our 5-minute online hearing test to see if you're a candidate and establish a baseline to program your hearing aids. Once you receive your hearing aids, a Lively hearing specialist will adjust your settings remotely through our smartphone app.

    If you already have an audiogram, you're welcome to upload it instead of taking the online test. Learn more about our hearing test here.

  • Here's everything included with your Lively order:

    • A pair of Bluetooth-enabled hearing aids, either our Battery-Powered or Rechargeable model
    • 1-year supply of batteries (Battery-Powered), or a Charging Case with cord (Rechargeable)
    • Cleaning and maintenance tools
    • 3 years of hearing care & tech support
    • Mobile app for remote adjustments and hearing aid controls
    • 3-year warranty and 3-year loss and damage protection
    • A printed user manual, plus tons of online guides and video tutorials
  • For the best camouflage, we recommend selecting a color that closely matches your hair color. If you don't have enough hair to cover them, match your skin tone instead. Rest assured that no matter which color you choose, we've found that our small devices are still barely noticeable.

  • Once you've taken our online hearing test and placed your order, your hearing aids should arrive within days. Your email receipt will include shipping and tracking information.

    Note that our audiology team will review your results if there are any red flags, so we may reach out to you to discuss your results before we ship your hearing aids, which may add a couple of days. We also won't be able to ship your hearing aids until you take our online hearing test or upload a recent audiogram. For questions about ordering, reach out any time.

  • If you're not fully satisfied with Lively within 100 days, we'll refund your entire order — with free shipping and no restocking fees. Returns are easy, simply call (800) 854 2772 or email [email protected]

  • Lively hearing aids come with a 3-year warranty. So if there's an issue with your hearing aids, simply reach out to our Care Team and we'll help you replace them. See the details of our warranty program here. If you have any questions about coverage, call (800) 854 2772 or email [email protected]

  • Life happens, so we've included a 3-year loss & damage warranty with your hearing aids. If your hearing aid is lost, stolen, or damaged while still under warranty, simply reach out to our Care Team and we'll help you replace them. Please note, there is a $195 per device deductible. See the details of our loss & damage warranty program here. If you have any questions, call (800) 854 2772 or email [email protected]

Hearing Test

  • Lively's research-backed hearing test was created by our team of leading audiologists. Designed to be taken online from the comfort of home, our test provides us with enough information to create your personal hearing profile and program your hearing aids before we ship them to you. It is not a diagnostic test, but if your results, or your responses to any of our questions, or anything our Audiology Team notices or learns in our video calls with you, indicate any medical conditions beyond common hearing loss, we will advise you to seek further care.

    To learn more about Lively's online hearing test, view our video featuring our Head of Research Audiology, Dr. Harvey Abrams, Ph.D.

  • We've tested a number of commonly used headphones and earbuds, and all of them performed adequately for our online hearing test. As long as yours are functioning properly, we're confident they'll work just fine. Note the online test is designed to be taken with headphones or earbuds, not speakers. For questions or help, reach out any time.

  • After you complete our online hearing test, your results will be analyzed and used to program your hearing aids under the supervision of a licensed audiologist. Once you receive your hearing aids, you'll work with a licensed hearing specialist to further adjust them as needed to work even better for you.

  • Yes! If you have a recent audiogram, take our survey to see if you're a candidate and select 'Upload your audiogram' instead of taking the hearing test. Just note that a Care Team member may reach out to you if we still need more info.

Follow-up Care

  • Once you receive your hearing aids, you'll enjoy 3 years of follow-up hearing care and technical support. We'll connect you to a licensed hearing specialist via video conference for an initial orientation call and a series of follow-ups as needed. After you're all set-up, you can request easy adjustments through the Lively app, as often as you like. And if you ever have an issue, our friendly Care Team is a phone call or scheduled video call away.

  • Yes! With your included 3 years of remote care, our dedicated support team is available 7 days a week via phone, chat, or email. While we make everything easy with video tutorials and our Quick Start Guide, we're happy to walk you through every technical step, like how to pair your hearing aids to your phone. To connect with a team member, reach out any time or schedule a video appointment by logging into your account.

  • Once you connect your hearing aids to the Lively app via Bluetooth, you can request a remote adjustment, any time. No need to come into an office or make an appointment. In the app, simply answer a few questions to tell us about the sound issue, then our Audiology Team will adjust your settings for you — usually within 24 hours. When our team sends you the new settings in the app, you'll download them to your devices and start noticing the change instantly.

  • Your Lively Kit comes with tools for proper cleaning and maintenance, like wax guards, extra earbuds, and a cloth and brush. We also have helpful video guides, like how to clean your hearing aids and how to change the wax filters. If you ever need help or have questions, give us a call any time at (800) 854 2772 or schedule a video appointment by logging into your account.

Hearing Health

  • It's a misconception that mild hearing loss isn't serious enough for hearing aids. In Audiology, the term "mild" is only used in comparison to not being able to hear at all. And because hearing loss occurs gradually — sometimes over decades — you may not even realize how bad it is. So even if you only have mild hearing loss, hearing aids can make a significant difference in your quality of life.

    Research has also revealed that, over time, hearing loss can be associated with depression, cognitive decline, and an impact on work performance, among other issues. Learn more about hearing loss and associated comorbidities.

    If left untreated, hearing fatigue, caused by straining to hear people talk, can also be a significant cause for headaches, exhaustion, and social isolation. Learn more about how working with an licensed hearing professional has been proven to help outcomes for clients.

    But the sooner you address your hearing loss, the more likely you'll avoid these issues. Check out Dr. Callahan, Lively's Head of Clinical Audiology, speaking about this same issue in our video: Is my hearing serious enough for hearing aids?

  • While hearing aids can improve how much you hear, the biggest impact is often your ability to understand others — no more saying "what" all the time, or feeling frustrated in loud settings. Our customers find renewed enjoyment in restaurants, concerts, and family gatherings. Beyond the everyday benefits, wearing hearing aids has been linked to long-term health benefits, such as healthier brain function.

    To speak with a Lively Product Advisor to see if Lively is right for you, give us a call any time at (800) 854 2772. We'd love to hear from you!

  • If it's your first time wearing hearing aids, you'll go through a brief adjustment period while your ears get used to them. Your brain will also adapt to an influx of sounds — ones you may not have heard in years, like birds chirping or water running. With your included 3 years of care, a Lively hearing specialist will work with you at every step to make adjustments and address any concerns.