Using Your Hearing Aids with a Smartphone

Compatible Apple devices:

Our mobile apps are compatible with the Apple devices listed below and require iOS 14.0 or later. When your hearing aids are paired with any of the iOS devices below, direct audio streaming is available directly from the device settings.
iPhone®

iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 Mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 Mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone SE (2nd generation)
iPhone 5s

iPad® / iPod®*

iPad Pro
iPad Air (3rd generation)
iPad Air 2
iPad Air
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad (4th generation)
iPod touch (6th generation)

*Only supported by our My Lively app

Hands-free Calling for Apple devices:

Hands-free calling is available for our Lively 2 Pro model with the following Apple devices and requires iOS 15.1 or later or iPadOS 15.1 or later.

  • iPhone®
  • Apple iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • and later
  • iPad®
  • Apple iPad Pro 12.9-inch (5th generation)
  • iPad Pro 11-inch (3rd generation)
  • iPad Air (4th generation)
  • iPad mini (6th generation)

For hands-free calling for all other smartphone and hearing aid models, you can use our compatible Phone Clip+ accessory.

Compatible Android devices:

Our mobile apps are compatible with the Android devices listed below. Your device must run Android OS version 9.0 or later.

Note: Lively hearing aids are not yet fully compatible with Android OS version 12. Some users are reporting intermittent difficulty connecting their hearing aids to the app or maintaining the connection. This does not affect the operation of the hearing aids on their own, but can affect the ability to control the hearing aids from the phone, receive adjustments from our Audiology Team, and stream audio. Our manufacturer is in contact with major Android phone manufacturers to find a resolution. We recommend waiting to upgrade to Android 12 until compatibility is confirmed.

View our Android 12 troubleshooting steps

Samsung
  • Samsung Galaxy S21+
  • Samsung Galaxy S21
  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S20+
  • Samsung Galaxy S20
  • Samsung Galaxy S20 Ultra 5G
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S9+
  • Samsung Galaxy S9
  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S7
  • Samsung Note 20 Ultra
  • Samsung Note 20
  • Samsung Note 10+
  • Samsung Note 10
  • Samsung Note 9
  • Samsung Note 8
  • Samsung Galaxy J7 Prime
  • Samsung Galaxy J5
Other Android devices
  • Google Pixel 5
  • Google Pixel 4a
  • Google Pixel 4 XL
  • Google Pixel 4
  • Google Pixel 3 XL
  • Google Pixel 3
  • Google Pixel 3a XL
  • Google Pixel 3a
  • OnePlus 9 Pro
  • OnePlus 9
  • OnePlus 9 R
  • OnePlus 7 Pro
  • OnePlus 7T
  • Oppo Reno 10x Zoom
  • Asus Zenphone 6
  • Moto G7
  • Xiaomi Mi 9

Direct audio streaming for Android devices

The following Android devices stream phone calls, music, and more directly to our current Lively 2 models and previous Rechargeable model. Please note that full streaming compatibility requires minimum Android OS version 10 and Bluetooth 5.0. See above regarding compatibility issues with Android OS version 12.

  • Samsung
  • Samsung Galaxy S21+
  • Samsung Galaxy S21
  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S20+
  • Samsung Galaxy S20
  • Samsung Galaxy S20 Ultra 5G
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S9+
  • Samsung Galaxy S9
  • Samsung Note 20 Ultra
  • Samsung Note 20
  • Samsung Note 10+
  • Samsung Note 10
  • Other Android devices
  • OnePlus 9 Pro
  • OnePlus 9
  • OnePlus 9 R
  • OnePlus 7 Pro
  • Oneplus 7 T
  • Google Pixel 5
  • Google Pixel 4a
  • Google Pixel 4 XL
  • Google Pixel 4
  • Google Pixel 3 XL
  • Google Pixel 3
  • Google Pixel 3a XL
  • Google Pixel 3a

Accessory-supported streaming for Android devices:

The following Android devices require the Phone Clip+ for audio streaming to our Lively 2 and previous Rechargeable model:

  • Samsung
  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S7
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 8
  • Samsung Galaxy J7 Prime
  • Samsung Galaxy J5
  • Other Android devices
  • Oppo Reno 10x Zoom
  • Asus Zenfone 6
  • Moto G7
  • Xiaomi Mi 9

Our previous Battery-Powered model requires the Phone Clip+ for audio streaming for all Android devices.